Available for opportunities · Uganda

Ahmed Sulieman Cloud & Code.

IT Engineer & AWS Certified Cloud Practitioner building software that matters — from telecom infrastructure to AI-powered humanitarian tools.

↓ View Projects ✉ Get in Touch GitHub

3+Years Experience

40%Complaint Reduction

2Humanitarian Projects

5+Certifications

01 — About

Engineer with purpose.

I'm Ahmed Salaheldeen Alamin Sulieman, an IT Engineer and AWS Certified Cloud Practitioner based in Nalya, Uganda. I bridge the gap between local infrastructure and cloud-native software development.

With 3+ years spanning telecom, nonprofit, and IT services sectors, I've developed a practical engineering mindset — from diagnosing hardware issues at Pinnacle Ltd to cutting customer complaints by 40% at MTN Sudan through systematic process improvements.

My focus is now on applying cloud and development skills to humanitarian technology — tools that function in the field, under pressure, for people who need them most.

Education: Bachelor of Information Technology, MST University, Sudan (2016–2021). Bilingual in Arabic (native) and English (professional).

Certifications

☁

AWS Certified Cloud Practitioner

Valid 2025 – 2028

Active

📋

Google Project Management

2024

Certified

🔄

Agile Project Management

2024

Certified

💬

Customer Service Fundamentals

2024

Certified

🔫

AWS Official Practice Questions

2025

Completed

02 — Skills

Technical stack.

From cloud infrastructure to full-stack development and IT operations.

☁

Cloud Engineering

AWS Certified. Infrastructure design, identity management, and cloud deployment pipelines.

AWS EC2IAMS3RDSAmplify

⚡

Frontend Development

Building responsive, accessible interfaces with modern JavaScript frameworks.

ReactJavaScriptHTML5CSS3Bootstrap

🐍

Backend & AI

Python-powered APIs and machine learning pipelines for real-world data challenges.

PythonFlaskTensorFlowSQLAlchemy

🖥

IT Operations

Hardware lifecycle, network diagnostics, and enterprise support systems.

NetworkingHardwareCRM/TicketingLinux

🔧

DevOps & Tools

Version control, CI/CD workflows, and collaborative development practices.

Git / GitHubVS Codenpm / NodeGoogle Workspace

🌏

Soft Skills

Multilingual communicator with cross-cultural experience across Sudan and Uganda.

Arabic (Native)English (Pro)AgileTraining

03 — Experience

Where I've worked.

3+ years across telecom, nonprofit, and IT services in Sudan and Uganda.

TAIM Africa Organization2024 – Present

Customer Support Specialist · Uganda

Handle multi-channel customer inquiries, resolving issues efficiently across digital platforms.
Train and mentor junior support agents to enhance service workflows and team performance.
Support onboarding of digital systems and maintain comprehensive service documentation.

Pinnacle Ltd2022 – 2023

IT Technician Engineer · Sudan

Diagnosed and resolved network, software, and hardware problems across departments.
Created structured documentation that reduced repetitive support cases by 20%.
Provided onsite and remote support, managing hardware lifecycle including RAM upgrades and network optimizations.

MTN Sudan Ltd2021 – 2023

Customer Service Agent · Sudan

Reduced customer complaints by 40% through systematic service improvements.
Handled SIM registration, billing, and mobile money operations with high customer satisfaction.
Contributed to a 10% sales increase during product launch campaigns.

04 — Projects

What I've built.

Software with real-world impact — built for the field, not just the demo.

Featured · AI / Humanitarian

DamageSense AI

An AI-powered dashboard for humanitarian field offices to classify structural damage in disaster zones. Built with a custom heuristic analysis layer that converts image analysis into actionable Critical or Stable alerts usable by non-technical responders.

🐛 Troubleshooting Win

Resolved the notorious "Seashore" misclassification bug — implemented a keyword-based heuristic overlay that catches high-severity false negatives before they reach field operators.

PythonFlaskPillowSQLAlchemyRender

↗ Live App ↗ GitHub

✓ Model Active

Damage Classification Confidence

Heuristic Override Layer

⚠ CRITICAL ✓ STABLE

Humanitarian · Platform

FairAid

A resource distribution platform to streamline aid delivery in underserved regions. Ensures equitable allocation with a custom vulnerability scoring algorithm. Field-ready with low-bandwidth compatibility.

⚡ Key Feature

Custom vulnerability scoring algorithm ranks beneficiaries by need — elderly, disabled, displaced, and extreme poverty cases are automatically prioritised.

PythonFlaskSQLAlchemyFlask-Login

↗ GitHub

Web · Developer Portfolio

This Portfolio

A fully custom-designed developer portfolio built from scratch — featuring responsive layout, CSS animations, scroll-triggered reveals, and a terminal-inspired bug log section. Deployed via GitHub Pages.

HTML5CSS3JavaScriptGitHub Pages

↗ GitHub

05 — Debug Log

The troubleshooting log.

Real problems, real solutions. Every bug is a lesson shipped.

ahmed@portfolio ~ debug_log.sh

[FIXED]AI Misclassification "Seashore" — Implemented keyword-based heuristic layer to catch TensorFlow false negatives in DamageSense AI.DamageSense v1.2

[FIXED]TensorFlow Free Tier Timeout — Replaced heavy MobileNetV2 with lightweight Pillow-based analysis engine for Render.com compatibility.DamageSense Deploy

[FIXED]Git Remote Rejected (non-fast-forward) — Resolved via git rebase and coordinated force-sync with remote branch.Git DevOps

[FIXED]PowerShell Encoding Mismatch — Resolved UTF-8 output issues using chcp 65001 and PowerShell flags during file I/O operations.Environment

[RESOLVED]Python 3.14 TensorFlow Incompatibility — Switched to Python 3.12 venv after discovering TensorFlow requires Python 3.12 or below.DamageSense AI

[RESOLVED]SQLAlchemy Session Persistence — Fixed field assessment data not persisting between sessions by implementing scoped_session pattern.DamageSense DB

[RESOLVED]Node.js / npx Not Recognised — Diagnosed missing PATH configuration after Node.js install; resolved by system restart and path validation.React Setup

06 — Contact